Customer Service Representative Job
Job Title: Customer Service Rep
Location : Charlotte, NC
Street Address: 6125 Lakeview Drive
Essential Duties and Responsibilities:
*Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc.
*Log all calls into the Rentalman system: contact information, call details, and call type.
*Escalate after hours emergency service and rental requests per process, utilizing Branch contact information.
*Using available resources source requests for various departments and employees.
*Adhere to processes and call guidelines as applicable to the call type
* 1-2 years Customer Service Experience.
* Strong verbal skills and ability to speak clearly and articulate
* Excellent oral and written communication skills
* Data entry skills-40 wpm
* Proficiency in Microsoft applications
* Bilingual preferred
* Reliable and dependable
* Flexibility and ability to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations.
* Excellent time management and efficiency skills
* Excellent organizational skills with heavy attention to detail required
* Deals constructively with conflict and responds professionally
* Demonstrates strong level of internal (company) customer service in interactions
* Demonstrates strong work ethic and commitment to job and company; attends work as required
Office environment; sitting at a desk and working at a computer.
*** Position Schedule: 20 hour work week, including Saturdays***
Disclaimer: Other duties assigned as needed.
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