Corporate

Customer Training Specialist - Bilingual Job

Requisition: TS40959

Job Title: Gulf District Bi-lingual Customer Training Specialist

Location : Houston, TX

Street Address: 8601 Gulf Freeway

United Rentals, the largest equipment rental company in the world, is offering an excellent opportunity for a Customer Training Specialist to support our Gulf Coast Trench Safety District.

Responsibilities include:

  • Schedule and deliver CPT/CST and other classes for customers, working with Region Product Development Managers, District Managers, Branch Managers, and local sales reps
  • Prepare and organize training materials and manuals, etc. to ensure training experience is optimal and well received by customers
  • Coordinate the online registration process for classes and ensure class slots are filled to maximize customer participation and associated revenue
  • Work with local sales reps to identify key and other accounts to drive customer training revenue, with a focus on YOY incremental revenue growth and new account training revenue opportunities
  • Educate Sales Managers, Branch Managers, Outside Sales Reps, and Region Product Development Managers on training revenue opportunities and drive them to increase training revenue;
  • Coordinate the online evaluation survey of customers for all classes delivered; document feedback and work with Region Training Director to improve on any areas; maintain records of classes delivered, attendees, customers, and revenue generated
  • Improve delivery of programs based on survey results
  • Maintain proper and up to date Training credentials, OSHA certificates, etc

Minimum requirements include the following:

 

  • Bachelor Degree Preferred; OSHA 500 Certificate possessed or pending receipt
  • 3 plus years field safety training experience, or OSHA compliance officer experience related to Trench Safety and Confined Space, and related field experience
  • Bi-lingual in English and Spanish required
  • Some sales experience preferred, ability to effectively communicate with customers at all levels and internal sales reps;
  • Proficient in the OSHA Excavation Standard 1926 Subpart P and Confined Space 1910
  • Solid platform training skills
  • Knowledge and ability to deliver effective training in classroom, Train-The-Trainer, Safety Meetings/Tool-Box-Talks etc...
  • Superior public speaking and communication skills.
  • Strong influencing skills to drive field behaviors;
  • Exceptional customer service skills
  • Familiarity with Salesforce.com and/or other CRM Sales technology tools to drive customer training;
  • Strong PC skills, with a high level of proficiency in Excel, Access, PowerPoint, Word, & Project
  • Excellent oral and written communication skills
  • Travel within assigned territory approximately 75% to deliver classes, meet with customers
  • Other duties assigned as needed.
United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.



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