National Accounts Customer Service Representative Job
Job Title: National Accounts Customer Service Representative
Location : Temple Terrace, FL
Street Address: 12802 Tampa Oaks Boulevard
Essential Duties and Responsibilities: (1)Answer inbound contact center calls regarding equipment rentals, purchases, equipment service and pickup and all other calls as outlined within department guidelines: (a)Effectively address customer requests in a timely manner (b)Log all calls into the RentalMan system (c)Logged information includes all contact information, call details, call type and 800 source (d)Contact information will be turned into a reservation or contract by the rental counter (e)Escalate complex requests to Group Leader. (2)Maintain company knowledge of store openings and closings to ensure superior customer service: (a)Successfully complete training programs in specified timeline (b)Review online and print materials regarding current/new products.
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