Senior Customer Service Representative Job

Requisition: CO45398

Job Title: Senior Customer Service Representative

Location : Charlotte, NC

Street Address: 6125 Lakeview Drive

The primary responsibility is to exceed the expectations of internal and external customers by providing exceptional service and support. As the first point of contact for many internal and external stakeholders, professionalism is key in this high --volume, fast paced environment.
* Handle inbound email, web, and chat requests that are directed to the Customer Care Center. Requests of this type may be high volume and may include (but are not limited to): quotes, availability inquiries, reservations, equipment service and pickup, PO updates, billing discrepancies, and general inquiries
* Liaise with internal branches, including negotiation as needed
* Using available resources and equipment knowledge, source requests for products that are not offered in our catalog and attain necessary information required
* Make outgoing customer sales or service calls addressing customer needs
* Interact with second party / re-rent vendors for applicable requests
* Handle overflow call volume from various queues
* May include some selling or up-sell and cross-sell or promotion of products or services

High School diploma or equivalent

Minimum 1-3 years Customer Service Experience (minimum 1 year experience in the equipment rental or construction industry)
Excellent written communication skills
Systems proficiency in RentalMan operating system and Microsoft applications
Data entry skills-40 wpm
Must have a clear and pleasant phone demeanor
Reliable and dependable
Flexibility and ability to deal with a high volume of tasks, including sometimes stressful or unfamiliar situations
Excellent time management and efficiency skills
Excellent organizational skills with heavy attention to detail

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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